Accessibility

BlueHiveAccessibilityStatement

Our commitment to making BlueHive usable by everyone.

BlueHive targets WCAG 2.1 Level AA conformance across our public marketing site and authenticated applications. Here is where we stand today and how to report any barriers you encounter.

BlueHive Accessibility Statement

~3 min read

BlueHive Health, LLC ("BlueHive") is committed to making its public website and authenticated applications usable by the widest possible audience, including people with disabilities. We design, build, and test our experiences against the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA.

Accessibility is an ongoing program rather than a one-time fix. This statement describes the standards we follow, the current conformance status, the assistive technologies we test against, and how to report any barriers you encounter.

Standards We Follow

Our target conformance level is WCAG 2.1 Level AA, published by the World Wide Web Consortium (W3C). Where U.S. federal procurement law applies (Section 508 of the Rehabilitation Act, as updated by the U.S. Access Board), we additionally align with the Revised 508 Standards, which incorporate WCAG 2.0 Level AA.

For specific customer engagements that require additional conformance — for example, deployments to U.S. federal agencies or to organizations in jurisdictions with stricter rules — we will document those commitments in the applicable Order Form or Statement of Work.

Current Conformance Status

BlueHive’s public marketing site (www.bluehive.com) is partially conformant with WCAG 2.1 Level AA. "Partially conformant" means that some parts of the content do not yet fully meet the accessibility standard.

Known Limitations

  • Some legacy blog images imported from our prior content management system may have generic or missing alternative text. We are auditing and remediating these as part of our ongoing content review.
  • Embedded third-party content (for example, certain interactive PDFs and partner-hosted forms) may not fully meet WCAG 2.1 AA. We work with vendors to improve these and offer accessible alternatives where possible.
  • A small number of decorative animations on marketing pages do not yet honor the user’s `prefers-reduced-motion` setting in every code path. We are actively migrating these to a centralized animation utility that respects the OS-level setting.

If you encounter a barrier not listed above, please report it through our contact form using the subject line "Accessibility." We treat accessibility issues as priority bugs.

Assistive Technologies We Test Against

We routinely test BlueHive interfaces with current versions of the following assistive technologies and browsers:

  • VoiceOver on macOS and iOS (with Safari).
  • NVDA on Windows (with Firefox and Chrome).
  • TalkBack on Android (with Chrome).
  • Operating-system-level zoom and high-contrast modes.
  • Keyboard-only navigation (no pointing device).

We also incorporate automated accessibility testing (axe-core) into our component library and continuous-integration pipeline so that common issues — missing alt text, insufficient color contrast, missing form labels, invalid heading order — are caught before they reach production.

How to Report an Accessibility Issue

If you experience any difficulty accessing or using BlueHive, please tell us. Use our contact form with the subject line "Accessibility" and include:

  • The page or feature where you encountered the barrier (URL or screen name).
  • The assistive technology, browser, and operating system you were using.
  • A short description of what you were trying to do and what happened.

We aim to acknowledge accessibility reports within two business days and to provide an initial remediation plan within ten business days. Where a fix will take longer, we will offer a workaround or an accessible alternative in the interim.

Formal Complaints

If you are not satisfied with our response to an accessibility report, you may escalate through our contact form (subject: "Accessibility Escalation"). U.S. residents may also file a complaint with the U.S. Department of Justice under Title III of the Americans with Disabilities Act, or with their state attorney general.

Review and Updates

This statement is reviewed at least annually and whenever we ship a significant change to the BlueHive interface. The "Last modified" date above reflects the most recent substantive review.

Questions About Our Policies?

Our team is here to help. Reach out if you have questions about our privacy practices, terms of use, or platform agreements.