How Can We Help You?
Find answers to common questions, explore our guides, or get in touch with our support team.
Get Started in 4 Easy Steps
Complete these steps to set up your account and send your first order. Takes about 12 minutes.
Create Your Account
2 minSign up using SSO or email in under 2 minutes
Add Your Employees
5 minImport from HRIS or add manually
Set Up Payment
2 minAdd a payment method for orders
Send Your First Order
3 minOrder a drug test or physical exam
Popular Topics
Quick access to frequently visited resources
Documentation
Step-by-step guides and tutorials for employers and providers
Guides for HR managers and employers using the BlueHive platform
Employer Onboarding Wizard
A walkthrough of the employer onboarding process and how to order your first drug screening.
Read guideEmployer Sign-Up/Sign-In
How to create your BlueHive employer account and sign in using SSO or email.
Read guideAdding a New Employee
Step-by-step guide to manually add employees to your BlueHive dashboard.
Read guideImporting Employees
Import employee data from 200+ HRIS providers or via CSV upload.
Read guideAdding/Updating Payment Information
How to add or update your payment method in BlueHive.
Read guideCreating/Sending an Order
How to create and send a new order for drug testing or other services.
Read guideSet Up SAML Based SSO For Employers
Configure SAML 2.0 single sign-on for your organization.
Read guideComprehensive CSV Importer Guide
Complete guide to importing employee data via CSV file upload.
Read guideBlueHive Concierge Workflow: From Requests to Results
How the BlueHive Concierge Team manages occupational health logistics for you.
Read guideVideo Tutorials
Watch step-by-step walkthroughs of key features
Frequently Asked Questions
Quick answers to common questions about BlueHive
How quickly can I get test results?
Most negative drug test results are available within 24-48 hours. Results requiring MRO review may take an additional 1-2 business days. You can track result status in real-time through your BlueHive dashboard.
What types of drug tests does BlueHive support?
BlueHive supports all major drug testing panels including 5-panel, 7-panel, 9-panel, 10-panel, and 12-panel tests. We also offer DOT and non-DOT options, instant tests, lab-based tests, and hair follicle testing.
How do I become DOT compliant?
DOT compliance requires a written drug and alcohol policy, employee training, random testing pools, and proper recordkeeping. BlueHive provides compliance tools and guidance to help you meet all requirements. Contact our compliance team for a personalized assessment.
Can I order tests for remote employees?
Yes! With 20,000+ provider locations nationwide, your remote employees can easily find a convenient testing site. Simply enter their location when ordering, and we'll show available providers sorted by distance.
What happens if an employee misses their test appointment?
Missed appointments can be rescheduled through the dashboard. For DOT testing, a no-show may be considered a refusal to test under certain circumstances. Contact our support team if you need guidance on handling specific situations.
How do I contact BlueHive support?
Our support team is available Monday-Friday 8am-6pm EST. You can reach us via the contact form on our website, by email at [email protected], or by calling our dedicated support line. Enterprise customers have access to priority support channels.
Get in Touch
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