User and Clinic Guide
Success checklist for claimed listing owners to optimize their BlueHive presence.
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Welcome to BlueHive! To ensure you're set up for long-term success and optimal visibility, please follow this success checklist. This guide is designed to help you get the most from your listing and become a top-performing provider in the BlueHive network.
1. Verify and Update Your Listing Information
Accurate business name
Correct clinic address and contact details
Current hours of operation
Accepted services (e.g., drug testing, DOT physicals, etc.)
Accurate payment options and insurance info if applicable
Tip: Complete listings appear more trustworthy and rank higher in provider searches.
2. Enable Notifications
Set up email or dashboard notifications to receive real-time order alerts and updates
Assign staff members who can quickly respond to appointment or testing requests
Tip: Prompt response time is a key metric BlueHive tracks for high-performing clinics.
3. Connect to the SPA (Single Page Application)
Bookmark https://bluehive.com/spa for quick access
Train your staff using the SPA workflow to:
- Enter order code/patient info
- Confirm order types
- Schedule and perform tests
- Upload results
- Mark tests as completed
Tip: Following SPA procedures ensures quick turnaround and accurate reporting for employers.
4. Set Up Payment Preferences
Log into the BlueHive Provider Portal
Complete your payment setup (ACH or credit card)
Ensure invoice information is up-to-date to avoid payment delays
Tip: Incomplete payment info may delay reimbursements.
5. Respond Quickly to Orders
Assign a team member to monitor new incoming orders daily
Aim to contact patients within 24 hours of receiving an order
Confirm and schedule appointments promptly
Tip: Faster response = better visibility and more referrals from employers.
6. Upload Test Results Timely
Upload completed results into the SPA as soon as they are available
Double-check for accuracy before submission
Tip: Delays in uploading results can affect your provider rating.
7. Review Monthly Performance Metrics
Access your provider dashboard to view:
- Completion rates
- Response times
- Satisfaction feedback (if applicable)
Tip: Use this data to improve clinic workflows and rank higher in listings.
8. Keep Your Team Informed
Share this checklist with clinic managers and front desk staff
Conduct periodic reviews of the SPA process and listing content
Notify BlueHive of any staff or operations changes
9. Engage with Support
Visit our contact page for questions or concerns
Use Help Center resources to troubleshoot or learn best practices
BONUS: Want to Stand Out?
Add a short clinic description to highlight your experience or specialties
Upload a photo of your location to improve trust
Ask employers or partners for positive feedback through the platform
You're Set for Success!
Thank you for partnering with BlueHive. Providers who complete this checklist see better referral rates, faster payments, and higher satisfaction from employers and employees alike.