Who is BlueHive HUM built for?

HUM is built for providers, clinics, and operations teams that handle recurring phone workflows such as inbound routing, appointment reminders, scheduling callbacks, after-hours coverage, and follow-up calls.

Can HUM make outbound calls for appointment reminders?

Yes. HUM supports outbound flows with task-specific context, so an agent can call a patient or contact, deliver the right message, and capture whether the appointment was confirmed, rescheduled, or unanswered.

How do webhooks work?

HUM can send signed webhook events for completed calls, received voicemails, and captured outcomes. Teams can use those events to update reporting tools, internal systems, automations, or notification channels.

What can MCP integrations do?

MCP lets approved tools become available to the voice agent. Depending on your setup, that can connect calls to scheduling, CRM, operational databases, or other internal systems with configurable approvals and secrets.

Does HUM support after-hours routing?

Yes. Flows can use organization defaults or per-flow business hours, timezones, holiday calendars, and after-hours instructions so callers receive consistent guidance even when staff are offline.

What is included in the free trial?

The 14-day trial includes 15 call minutes, 1 phone number, 1 call flow, and 3 team seats. Trial usage is capped, so you can test the system without accidental overage charges.

AI Phone Agents for Providers

Always-oncallroutingforbusyhealthcareteams

BlueHive HUM answers, routes, reminds, schedules, captures outcomes, and connects your phone workflows to the systems your team already uses.

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HIPAA Compliant

Real-Time Results

0+ Providers

99.9% Uptime

Provider Phone Automation

Put repetitive call work on autopilot

HUM handles the phone tasks that slow teams down while keeping outcomes visible, searchable, and ready for follow-up.

Front Desk Overflow

Answer calls when staff are with patients, route urgent requests, collect callback details, and roll to voicemail when needed.

Appointment Reminders

Place outbound reminder calls, confirm attendance, capture reschedule needs, and send structured outcomes back to your team.

Scheduling Support

Use task variables and connected tools to help callers find the right next step without waiting on a manual call queue.

Business Hours Routing

Give each flow its own timezone, weekly schedule, holiday rules, and after-hours guidance for consistent coverage.

Workflow Handoffs

Transfer callers to staff, route into another flow, capture structured outcomes, or trigger downstream work from one conversation.

System Integrations

Use signed webhooks and MCP tools to connect calls with scheduling, CRM, reporting, and internal operational systems.

Why HUM

From manual phone work to realtime agents

Replace repetitive calls, callbacks, and after-hours uncertainty with AI agents that stay available and report back.

Missed calls

Manual Process

Voicemail piles up while staff are rooming patients or closing charts

With HUM

HUM answers, triages, routes, or records a structured voicemail every time

Appointment reminders

Manual Process

Manual call lists, inconsistent notes, and no easy way to track outcomes

With HUM

Outbound agents call with task context and report confirmed, rescheduled, or no-answer results

After-hours coverage

Manual Process

Generic voicemail greetings and callbacks that wait until the next business day

With HUM

Timezone-aware flows follow your open hours, holiday schedule, and escalation rules

Provider operations

Manual Process

Call details live across recordings, notes, spreadsheets, and memory

With HUM

Transcripts, recordings, outcomes, contacts, analytics, and costs stay searchable in one place

Integrations

Manual Process

Staff copy call results into other systems after the conversation ends

With HUM

Signed webhooks and MCP tools push outcomes into the workflows your team depends on

Feature

Manual Process

With HUM

Missed calls

Voicemail piles up while staff are rooming patients or closing charts

HUM answers, triages, routes, or records a structured voicemail every time

Appointment reminders

Manual call lists, inconsistent notes, and no easy way to track outcomes

Outbound agents call with task context and report confirmed, rescheduled, or no-answer results

After-hours coverage

Generic voicemail greetings and callbacks that wait until the next business day

Timezone-aware flows follow your open hours, holiday schedule, and escalation rules

Provider operations

Call details live across recordings, notes, spreadsheets, and memory

Transcripts, recordings, outcomes, contacts, analytics, and costs stay searchable in one place

Integrations

Staff copy call results into other systems after the conversation ends

Signed webhooks and MCP tools push outcomes into the workflows your team depends on

Deep Integrations

Built for powerful, connected voice workflows

HUM combines realtime voice agents, flow routing, analytics, webhooks, and MCP tools so calls can become operational actions.

Realtime Voice Agents

Voice-to-voice agents stream calls through Twilio and OpenAI Realtime for natural conversations that can act while the caller is still on the line.

Inbound and Outbound Flows

Build separate flows for routing, reminders, provider-hours checks, callbacks, intake follow-up, and escalation paths.

Transcripts and Outcomes

Every call can produce transcripts, recordings, voicemail transcripts, tool logs, notes, tags, and structured outcome data.

Operational Guardrails

Business hours, caller ID routing, blocklists, voicemail fallback, team roles, and billing gates keep automation controlled.

Analytics and Cost Visibility

Track volume, direction, status, outcomes, sentiment, voicemail activity, and per-call cost attribution across time windows.

Webhooks and MCP

Subscribe to call.completed, voicemail.received, and outcome.captured events, or expose approved MCP tools to agents.

HUM Pricing

Transparent pricing for always-on phone coverage

Every plan includes minutes, phone numbers, seats, call flows, recordings, transcripts, outcomes, and usage visibility. Paid tiers can add phone numbers for $6/month each.

Trial

Test real call automation before choosing a plan.

$014 days

Minutes: 15 min
Overage: No overage
Numbers: 1 number
Flows: 1 flow
Seats: 3 seats

No credit card required
Inbound or outbound flow
Voicemail and transcript history

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Starter

For small teams testing voice automation.

$99/mo

Minutes: 150 min
Overage: $0.75/min overage
Numbers: 2 numbers
Flows: 3 flows
Seats: 3 seats

Inbound and outbound flows
Email support
Call recordings and outcomes

Choose Starter

Growth

Popular

For teams running daily inbound and outbound calls.

$499/mo

Minutes: 1,000 min
Overage: $0.60/min overage
Numbers: 10 numbers
Flows: Unlimited flows
Seats: 10 seats

Priority email support
Unlimited routing and reminder flows
Webhooks and MCP integrations

Choose Growth

Scale

For high-volume operations.

$1,999/mo

Minutes: 5,000 min
Overage: $0.45/min overage
Numbers: 50 numbers
Flows: Unlimited flows
Seats: 25 seats

Priority support and onboarding
High-volume call programs
Advanced analytics and cost visibility

Choose Scale

Enterprise

For custom volume, security, and SLA needs.

Custom

Minutes: Custom volume
Overage: Volume rates
Numbers: Unlimited numbers
Flows: Unlimited flows
Seats: Unlimited seats

Dedicated support and SLA
SSO and BAA available
Custom implementation support

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Included minutes reset each billing period. Paid tiers allow metered overage at the listed per-minute rate; trial usage is capped to avoid surprise charges.

HUM FAQs

What providers and operations teams need to know before putting AI agents on the phone.

Give your team an always-on phone assistant

Start with a trial flow for reminders, routing, scheduling callbacks, or after-hours coverage, then expand as call volume grows.

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