Frequently Asked Questions

Below you’ll find the answers to our most frequently asked questions.

Can’t find what you’re looking for? Reach out to us.

Employers

What specific features does BlueHive offer employers?

BlueHive offers employers a comprehensive provider network, streamlined scheduling, efficient communication, real-time order tracking, data analytics and reporting, user-friendly interface, compliance management, secure data handling, and mobile accessibility to effectively manage their employees’ occupational health needs.

Learn more about how BlueHive helps streamline occupational health for employers by visiting https://www.bluehive.com/employers

What software or applications can BlueHive integrate with?

BlueHive is designed to integrate with various software applications commonly used in HR and business operations. Some of the applications it can integrate with include Google Suite, CSV files, Microsoft, Workday, ADP, BambooHR, and Salesforce. These integrations allow for seamless data import and export, simplifying occupational health management processes. You can also import a CSV and optionally setup STFP automated HR feeds on our enterprise plan.

Can BlueHive accommodate my company’s unique needs?

Absolutely! BlueHive is designed to be flexible and customizable to meet the unique needs of your company. Whether you’re a small business or a large enterprise, our platform offers a range of tools and features that can be tailored to fit your specific requirements. Our team is dedicated to understanding your needs and providing personalized solutions to ensure you get the most out of BlueHive’s occupational health services.

What is the onboarding process like for employers? Does BlueHive provide continued support?

At BlueHive, we take pride in offering a user-friendly and intuitive setup process for employers. Simply visit https://www.bluehive.com/employers to get started.

Our platform is designed to be simple and easy to navigate, allowing you to onboard and get started quickly without the need for extensive assistance. However, if you ever encounter any challenges or have questions during the setup, our dedicated team is readily available to provide prompt assistance and support.

Does uploading a new CSV change all of my current employee information?

Because the CSV roster functions as the source of the truth, all existing information is replaced whenever you upload a new roster.

Providers

What specific features does BlueHive offer providers?

Providers can easily manage basic location information, hours of operation, list of providers, services, a custom description, and also personalize their listing with a company logo, clinic photos, social links, and a call-to-action button. Additionally, BlueHive showcases provider locations on city and state pages, as well as in search results. When employees and employers search for providers in a specific area, our platform offers the flexibility to set the search radius anywhere between 1 to 100 miles, making it effortless to find the right occupational health services nearby.

What software or applications can BlueHive integrate with?

BlueHive offers seamless integration with a variety of software and applications, making it easy for providers to manage their occupational health services efficiently. Our platform can integrate with any FHIR / HL7 based EMR / EHR as well as existing integrations with WebChart and Enterprise Health. BlueHive also makes it easy to sync your listing seamlessly with Google My Business.

For importing data, we support several HR providers such as ADP, BambooHR, Workday, and more. You can also import a CSV and optionally setup STFP automated HR feeds on our enterprise plan.

What is the onboarding process like for providers? Does BlueHive provide continued support?

The onboarding process for providers on BlueHive is designed to be user-friendly and straightforward. Simply visit https://www.bluehive.com/providers to get started.

Providers can create or claim their free listing, set up their profile, and showcase their occupational health services quickly. BlueHive’s team is available to assist with any questions or issues during the onboarding process, ensuring a smooth transition onto the platform.

How do I claim my directory page?

To get started, simply sign up and then locate your listing through a simple search. Once you find your listing, select the option “Claim this listing.” Complete the form by providing the necessary details, and once the form is filled out, you can successfully claim your listing.

The information on my directory page is out of date. How do I update it?

If you notice that the information on your directory page is outdated, don’t worry! Updating it is easy. Simply log in to your BlueHive account, navigate to your directory page, and click on the “Edit” button. From there, you can make the necessary changes to ensure that your listing is accurate and up to date.

General

How do I find the latest BlueHive news?

To stay informed about the latest BlueHive news and updates, you can visit our website’s blog section or subscribe to our newsletter. Our blog section features the most recent articles, announcements, and product developments, while our newsletter delivers the latest information directly to your inbox. Keep up with the exciting happenings at BlueHive and be the first to know about new features, industry insights, and more!

Can I use BlueHive’s provider directory for health services unrelated to occupational health?

While BlueHive’s primary focus is on occupational health services, we understand that providers may offer other healthcare services as well. Providers have the option to feature additional services they offer on their listing within the directory. This allows BlueHive users to access valuable information about the range of services available, and if relevant, they can schedule appointments directly with the provider for those services.

By offering a diverse array of services on provider listings, we aim to create a valuable resource for both employers and employees, enabling them to access the healthcare services they require efficiently and conveniently.

How secure is BlueHive and what do you do to protect sensitive data?

We take the security of our platform and the protection of sensitive data very seriously. We have implemented robust security measures to ensure that your information is safe and secure.

Our platform follows industry best practices, utilizing encryption protocols to safeguard data during transmission and at rest. We also employ strict access controls to limit access to sensitive information only to authorized personnel. Additionally, our servers are hosted in our own secure data centers with multiple layers of physical and digital security.

To further enhance security, we regularly conduct security audits and updates to stay ahead of potential threats. We are also compliant with industry regulations and standards (SOC2, HITRUST, etc.) to maintain the highest level of data protection.

Rest assured, we are committed to safeguarding your information and maintaining a secure environment for all our users. Your trust and privacy are of utmost importance to us, and we continuously work to ensure that your data remains safe and confidential.

What is the pricing structure for BlueHive?

At BlueHive, our pricing model is provider-driven, meaning that each provider sets the price for their services independently. This allows employers to access a diverse range of services with varying costs, providing flexibility in meeting their specific occupational health needs.

Additionally, employers may have the opportunity to negotiate discounts for bulk orders or establish agreements with providers for long-term partnerships. These arrangements ensure that employers can access cost-effective solutions while maintaining a high standard of care for their workforce.

Our platform fosters transparency in pricing, empowering employers to make informed decisions based on the services, quality, and costs provided by each listed provider. BlueHive is committed to facilitating a fair and efficient marketplace for occupational health services, where employers can find the best fit for their unique requirements and budgetary considerations.

I purchased a charger/battery and it’s no longer working. What do I do?

We apologize for any confusion, but it appears there might be a mix-up. BlueHive Health is an online occupational health company and our services are related to occupational health management, not electronic devices. We are not affiliated with any device manufacturers or physical products at this time and we do not provide any type of support for these products.

Please contact the retailer where you purchased your product. If you have any questions or concerns regarding our occupational health services, please don’t hesitate to contact us, and we’ll be happy to help.

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