This FAQ is designed to help clinic teams that receive and process orders from BlueHive. If your clinic has a verified profile or processes orders via BlueHive, this guide will help ensure smooth operations, fast payments, and great experiences for both employees and employers.
📌 GENERAL QUESTIONS #
What is BlueHive? #
BlueHive is a digital marketplace connecting employers with clinics for occupational health services such as drug testing, physical exams, and compliance screenings. Clinics receive and process employee test orders through BlueHive’s online platform. BlueHive helps clinics grow revenue and streamline employee health services.
How do clinics receive orders from BlueHive? #
Orders come via email or FAX with a unique order code and patient info. You’ll use this info to access the order in BlueHive’s SPA portal.
What is the SPA (Single Page Application)? #
The SPA is the web-based tool clinics use to:
– Access orders using patient/order code
– Schedule appointments
– Confirm testing
– Upload results
– Mark orders as complete
Link: https://bluehive.com/spa
🧪 ORDER MANAGEMENT #
How do I access an order? #
Go to the SPA link. Use the order code and patient information from the referral to log in.
→ Tip: Bookmark the SPA link for easy access.
What if the order code or patient info doesn’t work? #
Double-check spelling and number formatting. If issues persist, contact your internal supervisor or BlueHive support.
How do we schedule the appointment in BlueHive? #
In the SPA, use the toggle switch to enable appointment scheduling and enter the date/time confirmed with the patient. This syncs the info back to the employer.
📄 COMPLETING TESTS & RESULTS #
What happens after we complete the screening? #
After the patient’s visit:
– Toggle the test as “Completed” in SPA.
– Upload any documentation or test results directly into the platform.
What file formats can we upload for results? #
PDF is preferred, but common formats like JPG and PNG are typically accepted. Make sure all documents are legible and complete. Ensure forms are high-resolution and readable—especially for regulatory documentation.
Can we add notes or special instructions? #
Yes, there’s a field in SPA for adding notes regarding abnormal results, no-shows, or other important information.
💵 PAYMENTS #
How does the clinic get paid? #
Once the test is marked complete and results are uploaded, an invoice is generated. Payment is issued via your BlueHive Provider Portal based on your payment setup (ACH or card).
Where do we update our payment info? #
Log into the BlueHive Provider Portal and navigate to the billing/payment settings section. Ensure banking info and billing contacts are correct.
What if we don’t get paid? #
Check that:
– The test was marked as complete
– Results were uploaded
– Your payment info is current
Still need help? Contact BlueHive support. Be sure to include the order code when reaching out to support for faster troubleshooting.
🧑💻 TROUBLESHOOTING #
Here’s what to do if something goes wrong during the order process.
What if I can’t access the SPA? #
Try clearing your browser cache or switching browsers. If the problem persists, contact BlueHive technical support.
What if I uploaded the wrong document? #
Contact support immediately with the order code and corrected document so they can help update the file.
What if a patient never shows up? #
Mark the order as a no-show in the notes and inform the employer (if possible). You can also reschedule through SPA if needed.
🙋 NEED HELP? #
For support, email [email protected] or visit the Help Center at https://bluehive.com/docs.
Office hours: Monday–Friday, 8am–5pm EST
